Privacy Policy

Last updated: 23 October 2026

1. Who we are

EPREL Labels is a Shopify app from ComplyGood, a trading name of Solus Ventures Ltd. We help Shopify merchants display official EU energy labels on their storefronts in compliance with EU energy labelling regulations.

Data controller: Solus Ventures Ltd, trading as ComplyGood. For any questions about how your data is handled, contact us at hello@complygood.com.

2. What data we collect

When you install EPREL Labels, we collect and store:

Your Shopify store domain
Your subscription plan and billing status
The EPREL registration codes you sync to your products
The number of products you have synced
OAuth access tokens required to write product metafields on your behalf

We do not collect any customer data from your store. We do not collect names, email addresses, payment information, or any personally identifiable information from your customers.

3. How we use your data

We use your data solely to:

Authenticate your Shopify store and maintain your session
Write EU energy label data to your product metafields
Track your subscription plan and enforce product limits
Display your current plan and sync status in the app dashboard

4. EPREL data

Energy label data is fetched from the official EU EPREL registry (eprel.ec.europa.eu) operated by the European Commission. This data is publicly available under EU regulations. We cache EPREL data on our servers to improve performance and reduce load on the EPREL API. We do not sell or share EPREL data.

5. Data storage

Your data is stored on secure servers hosted by Render (render.com) in the EU (Frankfurt, Germany). Data is retained for 30 days after you uninstall the app, after which it is permanently deleted.

6. Third party services

We use the following third party services:

Shopify - app platform and billing
Render - server and database hosting
EPREL (European Commission) - energy label data source

7. Your rights

You have the right to request deletion of your data at any time by uninstalling the app or contacting us at hello@complygood.com. We will permanently delete all your data within 30 days of your request.

8. Contact

For any privacy-related questions, contact us at hello@complygood.com

EPREL Labels is provided by ComplyGood, a trading name of Solus Ventures Ltd. This app is not affiliated with the European Commission or the EPREL registry.